View Issue Details
| ID | Project | Category | View Status | Date Submitted | Last Update |
|---|---|---|---|---|---|
| 0001341 | K18X001.00 SKB SWAN | SW | public | 2021-09-06 13:42 | 2021-09-27 12:30 |
| Reporter | (ALTech) Sangmin Choi | Assigned To | Due Date | 2021-09-09 14:16 | |
| Priority | high | Severity | s2-severe | Reproducibility | sometimes |
| Status | closed | Resolution | fixed | ||
| Summary | 0001341: The green noise occurred during booting time. | ||||
| Description | When I turn on the STB, the green noise is displayed during Android Booting animation. Please check the attached video and I also attached the logcat and edid file. The tested TV is Samsung QN55Q80RAFXKR. Could you please check it? | ||||
| Tags | No tags attached. | ||||
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Hi Mr. Choi, As I know, Synaptics is working on it and the issue was caused by other patch applied on this June. Synaptics think this patch can't be reverted and have to find the solution for it. Please refer to below JIRA link for further update. https://synaextjira.atlassian.net/jira/software/c/projects/SKBSBALT/issues/SKBSBALT-160?jql=project%20%3D%20%22SKBSBALT%22%20ORDER%20BY%20created%20DESC |
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Hi, Jacky, I checked this issue was resolved with 19.531.18 BMT firmware. Thank you for support. |
| Date Modified | Username | Field | Change |
|---|---|---|---|
| 2021-09-06 13:42 | (ALTech) Sangmin Choi | New Issue | |
| 2021-09-06 13:42 | (ALTech) Sangmin Choi | Status | new => assigned |
| 2021-09-06 13:42 | (ALTech) Sangmin Choi | Assigned To | => (SW) Jacky Chiang |
| 2021-09-06 13:42 | (ALTech) Sangmin Choi | File Added: IMG_1226.MOV | |
| 2021-09-06 13:42 | (ALTech) Sangmin Choi | File Added: hdmi-edid.xml | |
| 2021-09-06 13:42 | (ALTech) Sangmin Choi | File Added: 20210906_GreenNoise.log | |
| 2021-09-16 08:37 | (SW) Jacky Chiang | Assigned To | (SW) Jacky Chiang => (SW) Brent Choi |
| 2021-09-16 08:39 | (SW) Jacky Chiang | Note Added: 0008229 | |
| 2021-09-16 08:42 | (SW) Jacky Chiang | Note Edited: 0008229 | |
| 2021-09-27 12:30 | (ALTech) Sangmin Choi | Status | assigned => closed |
| 2021-09-27 12:30 | (ALTech) Sangmin Choi | Resolution | open => fixed |
| 2021-09-27 12:30 | (ALTech) Sangmin Choi | Note Added: 0008302 |
